(Covid-19) Are you still delivering and will my kitchen delivery be affected?
Whilst our showroom is available by appointment only, we are continuing to fulfill outstanding customer orders in these incredibly difficult times and your delivery should not be affected. You will receive notification from your designer on the delivery schedule be it am or pm.
(Covid-19) I’ve scheduled your Installation service. Will my installation go ahead on the agreed date as normal?
We continue to serve and will arrive to install your kitchen as normal. Our installation teams are taking extra precautions to ensure they comply with government guidelines.
We understand that some of our customers and families may be self-isolating, if this is the case please call us as a matter of urgency on 01772 202120 so that we can make arrangements to rearrange.
(Covid-19) I am trying to install my kitchen and need help with fitting guidance.
Our Customer Service Team are unable to give fitting advice.
How are your kitchens so competitively priced?
Here at KAM Design, we pride ourselves on selling our fully assembled quality kitchens at competitive prices far superior to other products offered by other manufacturers and retailers.
Where are your cabinets manufactured?
All of our cabinets are manufactured in either Germany or England.
Do you offer an installation service?
Yes, at KAM Design we offer a full installation service to ensure the fitting of your kitchen goes as smoothly as possible.
Do you offer a guarantee on your kitchens?
Yes, all kitchens come with a guarantee to give you peace of mind. The guarantee covers all units, doors, hinges, and handles.
2 years is our standard guarantee but on inspection after this time-lapse.
What type of payment methods do you accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit, and Mastercard. You can also pay by cash or cheque if you prefer.
When do I need to pay?
A 30% deposit is required when your order is placed. The remaining balance will be required 7 days before the delivery of your kitchen. We also offer a “£500 holding fee” to release plans and fix the price until a specified date is given for the kitchen delivery.
How quickly will you be able to deliver my new kitchen?
We normally can offer you a delivery time within four to six weeks of placing your order. As all kitchens are made specifically to your order, we can alternatively hold delivery on your kitchen for a short period if necessary with no further charge.
We will contact you seven days before your delivery to confirm and to advise a morning or afternoon delivery slot.
Who can I speak to once my order has been placed?
Your designer will keep you updated with the progress of your order and will be your main point of contact for any questions you may have.
Can I change my existing order?
All units are made to order, so if you have any changes to the order, they must be advised a minimum of 28 days before delivery. As your kitchen is made to order, you cannot cancel or amend any items after this date and once the contract has been signed.
How can I change my delivery address?
Customers who have purchased the kitchen should contact their Designer if they have any changes to your contact details.
What happens if I’m not there when delivery is attempted?
If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date after payment of an administration charge of up to a maximum of £150.
What if my order arrives incomplete?
In order to ensure your order is correct, we carry out two item checks before dispatch Please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 48 hours.
What if my product arrives damaged?
Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, please call us on 01772 202120 to arrange a home collection. Please note that we are unable to accept any returned items at our showrooms. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note. Please also let us know immediately. We cannot replace items that have been cut, drilled, or customized by you.
KAM Design
Lawson House,
Great George Street,
Preston, PR1 1TJ
tel: 01772 202120
Company Reg: 08285042
Contact us: Click here
Why do people favour German Kitchens?12th September 2024 - 5:52 pm
The Rise of Dressing Rooms: A New Trend in Bedroom Design21st June 2024 - 1:07 pm
The Allure of Modern Germanic Kitchens vs. Traditional English Style Kitchens30th May 2024 - 11:58 am
Happy St. George’s Day23rd April 2024 - 3:15 pm
Siemens StudioLine Award Winner29th February 2024 - 3:35 pm
Victorian Elegance, Modern Living19th February 2024 - 8:56 am
